FaQ - PlanetServiceRome
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FaQ
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All services that are requested by any means (phone or online) will be confirmed to our clients by email. It is your responsibility to review these emails for accuracy of the detailed information.
We cannot be held responsible for not reviewing your order.
Bookings over the phone are not accepted, a reservation form must be completed and forwarded.
Once received we will forward an e-
Please place your reservations with Planet Service Rome if you are in total agreement with the rates listed or quoted for the services requested.
If you feel that our rates and/or discounts are not feasible with your budget please do not place your reservations with Planet Service Rome.
The info requested is:
First
Last Name
Address
Zip/Postal Code
City
State Province
Country
Telephone
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mail address Date from
Notes
THERE ARE MANY CAR SERVICES ONLINE, CAN THEY BE TRUSTED?
In the last 10 years there has been an incredible increase of limo services.
In reality most of these so called companies are one man bands with one vehicle, a cell phone and a laptop under their car seats to check their e-
Most of them may speak very basic English or not at all. Some of these companies set up more than one website with different names and normally with the same rates but they all lead to the same person.
Almost all of them have put up a website advertising an unexisting fleet with their services and rates.
If they receive a booking that they cannot service they simply pass it on to another driver like themselves if available that also have one vehicle.
Can I trust them?
They should have local phone numbers (should you need to call for any reason) that you can call and speak in English to the person that answers.
Booking and giving your personal information on just any website could be very risky and you may not find anyone when you arrive!
You SHOULD know who and where they are and how to call them in case of need.
All payments are to be made with:
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We DO NOT accept changes by phone from anyone. Once we receive your e-
The information requested is ONLY to secure your reservation although you will be responsible for the cost of service for "No Shows",
for not cancelling via e-
for leaving your pick up location with a different or wrong driver or for leaving without calling Customer Service to help locate your driver that is probably looking for you.
Payments are to be made in cash to the driver in Euro funds, with Euro Traveler's Cheques or with PayPal directly on our website.
We DO NOT ACCEPT credit card payments after your arrival but you may authorize us to charge your card when placing your reservation in the "Additional Requests" box.
Once we have received this information along with the services requested we will process and confirm your reservations normally within 8 hours.
we ask our clients to turn left and go 50 feet to the left to the Meeting Point Sign. Your driver/escort will waiting in that area holding a Planet Service Rome sign with your name.
Normally due to the slow luggage return service at the Rome airport you should be out between 45 to 60 minutes after actual landing time.
Our driver will be at the Meeting Point Sign, which is 50 ft. to the left when entering the main hall of the airport, 45 min. after your flight lands holding a Planet Service Rome sign with the name shown on your reservation confirmation. If you do not locate your driver please call us Toll free. at +39 3318335066 Massimo or our office at +39 3400023830 immediately to help you locate your driver.
Your driver/escort will meet you at the "Meeting Point" sign area.
DO NOT EXIT THE AIRPORT and always check that you have the right driver.
Rome Office: +39 3400023830 (between 9 am -
Emergency: +39 331.8335066 Massimo
If it is taking you more time than necessary to come out due to luggage return delays or reporting lost luggage, either call us from a nearby phone Toll Free or at our office number to advise or ask the customs police officer to let you come out for just a moment to advise your driver that you are reporting lost luggage and will need more time.
If you do not exit into the main hall or you do not locate your driver please call our office and we will help locate your driver.
If you have given us a phone number we may make attempts to call you, but you should call us. After these attempts, and after 1 hour after landing time, we do not receive your phone call or message to advise that you have arrived, our driver will leave the pick up location. If you contact us after this time you will have to wait for another car to be available for your transportation.
If you do not contact us a "No Show" charge will be made.
Please remember that the drivers or escorts are not allowed in the baggage claim area.
If you experience a long delay when retreiving your luggage , please contact us at one of the numbers provided above.
If you do not advise your driver may leave after 1 hour or you may be charged for driver waiting time which is 25 Euros p/hour for a sedan, 30 Euros p/hour for a Mini Van and 35 Euros p/hour for a Mini Bus.
If you miss your flight or if it was cancelled please advise as soon as possible with your new flight info.
If you are departing from a HOTEL your driver will page and wait for you directly in the hotel lobby.
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Of course you will because your driver will track your flight, but if you do not come out after 90 minutes because you cannot find or retrive your luggage and must fill out forms please call Customer Care at the numbers provided and advise of your situation. Our driver may have to leave for another service. We will do our best to provide you with another vehicle hoping to have you wait the least possible time. In the meantime you could take seats at the Coffee Shop which is directly behind the Meeting Point and enjoy an original Italian Cappuccino and/or Italian Pastry.
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Although we understand many cruisers are eager to get on board as early as possible, if you arrive too early you will find yourself waiting with hundreds of other passengers in a hot tent for the ship to open for boarding, and finding yourself waiting in long lines to go through security machines. Normally ships sets sail between 5 pm and 7 pm. Check with your cruise line when your ship leaves port and book your transfer accordingly.
Pick up for shared shuttle transfers from the Civitavecchia port are at 6 -
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Our rates for private services are per vehicle and NOT per number of persons. The rates with our English speaking driver tours and excursions are based on the specific vehicle service.
Payments are accepted only in cash with Euro currency or with Euro Traveller's Cheques. Payment with Paypal is available directly on our website.
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When and if possible we suggest anyone visiting Italy to bring a cellular phone as payphones are practically inexistent and not many people speak English. It could come in handy to advise of your situation not to mention incoming calls you can receive. Check with your local provider for information.
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Rome Limousines can not be held responsible and declines any responsibility of service or charges made by restaurants, cafes, souvenir stores or shops of any kind that you have chosen or have been suggested by third parties while being transferred or while on one of our tour excursions. It is your responsibility to view the list/ menu of products, food, drinks or other to be ordered. If the list with prices or menu are not available you should then ask for the prices directly to the person who is serving you and pay for what you've requested and received. If there is a complaint to be made of any kind it is to be done immediately to the waiter or owner of the souvenir store, restaurant, cafe or any other sort of shop involved. Rome Limousines cannot be held responsible for over tipping a driver or for mistaken payments to shops or restaurants. It is your responsibility to check the invoices before using your money for shopping, restaurants or whatever.
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Planet Service Rome cannot be held responsible for personal items that are left behind in any of our vehicles. It is your responsibility to check your luggage, carry on phones, cameras etc. before leaving. If any item is found after the drop off our rate is 30 Euros per hour if in Rome and 120 Euros if at the Civitavecchia port to have our driver take it back to the owner.
Terms of Use / Vehicles:
If the vehicle that you requested is unavailable a similar vehicle will be provided.
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No, our rates DO NOT include entrance fees, private guides or meals unless specifically mentioned on your Reservation Form.
For the Vatican tour we recommend pre purchasing tickets through our website by clicking on the Vatican link in order to avoid long lines and take the tour at the hour that you prefer. We will provide transportation and Vatican guide if requested.
**The Vatican does not accept pre -
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During your transfer our driver may have to make or receive brief phone calls exclusively regarding his services. It's part of our job so please bear with us.
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Our vehicles are all smoke free and to be found clean and fresh for our clients during the entire work day. We do not allow smoking or eating inside our vehicles. If you absolutely must make a quick stop for one of these reasons please advise your driver if it is possible.
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Of course he will, our drivers will always respect the speed limits because points will be taken off his drivers license for speeding if he is stopped. If you feel that you are uncomfortable with your driver's speed simply ask him to slow down.
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**Although many tours can be taken on your own with an audio guide, to appreciate and visit the most important sites of our tours we recommend using one of our private tour guides for the Vatican Museum & Sistine Chapel and for the site of Pompeii
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We offer two different services that of course are quoted differently:
A bus with driver and tour guide. A tour guide has a license (usually issued by the state / country). He/she has attended "guide" school to learn all about the sites that you visit. A licensed tour guide is allowed to enter and narrate the historical sites with you and tell you the history. Naturally, their services will cost more.
Bus with driver and tour escort guide which is training to be a guide but does not yet have the license.
Honestly, their services are most requested since they study a lot and most of them are still at school. They give you more or less the same information that the professional guides. They speak English and are well mannered, however due to strict Italian laws & regulations that protect officially licensed guides, our tour escorts and driving-
Although we are proud that our drivers have been given the title "guide drivers" for their wealth of information, they are not allowed to accompany you during the duration in the historical sites, with the exception of an emergency.
It would be our pleasure to provide private tour guides for the individual or all historical sites at your request.
Tour escorts also never accompany you into the historical sites, except in case of emergencies.
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Of course not, but if the ship does come in late your driver will wait for you and will perform your programmed tour, or your tour will be re-
We do not include gratuities in our service rates. Although many Italian Limo companies include a 20% tip on their invoice we prefer to leave this up to you and our driver will surely appreciate having done a good job for you. Normally, a 10% tip is customary if his service was appreciated.